We congratulate MÜİSEF faculty member Dr. Hasan Meral on the publication of the research titled "Customer Satisfaction in the Turkish Insurance Industry: An In-Depth Analysis on Insurance Complaints" in the Anadolu University Journal of Social Sciences.
This valuable research examines the customer satisfaction management performance in the Turkish insurance industry.
For more detailed information about the article (in Turkish):
Türk Sigorta Sektöründe Müşteri Memnuniyeti: Sigorta Şikâyetleri Üzerine Derinlemesine Bir Analiz
